Customer Terms and Website License Agreement

Effective November 11, 2026

These terms cover your use of Creative Catering Online Ordering and requests submitted to Creative Catering Services, Inc. “We,” “us,” and “our” refer to Creative Catering Services, Inc. “You” refers to the customer or authorized organizer. Contact: catering@creativecateringservices.com or (269) 615-2904.

Using the Site

You must be at least 18 and authorized to submit an order for yourself or your organization. Provide accurate contact, event, and fulfillment details. Keep any account credentials and meal-approval links private. If information changes, notify us promptly.

Requests quotes and confirmation

Submitting a meal selection is a request. Availability, capacity, menu rules, event details, and applicable charges must be reviewed. A submission receipt or quote does not by itself confirm a booking. Review the menu, quantities, dietary requirements, fulfillment details, and total charges before approving a selection.

After we review your request and you approve the estimate, we confirm and book your event. Your event remains booked while we await your final headcount and menu details. We issue the invoice after those details are finalized. Payment is not required to confirm your booking.

Prices charges and payment

The written quote or invoice identifies the agreed food quantities and prices and any applicable taxes, delivery, service, staffing, equipment, or other approved charges. A charge is not included merely because it is mentioned elsewhere on the Site. We will ask you to approve material changes to scope or price before proceeding. If we discover a pricing error, we will explain it and obtain agreement on corrected terms or allow cancellation with a refund of payments for work we will not provide.

Once the final headcount and menu are confirmed, we issue your invoice. Payment is due after final headcount confirmation, between the final Friday deadline and the event date, by the due date stated on your invoice. Payment is made through the approved invoice payment options. A payment request does not authorize us to add unapproved items or services.

Changes cancellations and refunds

Final headcounts and menu changes must be received by the Friday before the week of your event. For Saturday or Sunday events, the deadline is the Friday of the prior week, providing at least one full week of notice. Contact us promptly to request a change, cancellation, or rescheduling. Changes depend on availability and may require a revised estimate. Any separate seasonal cutoff will be stated in the applicable offer or written agreement.

Cancellations must be received by the same Friday deadline stated above for final headcounts and menu changes. For weekend events, this means the Friday of the prior week, allowing at least one full week of notice. Cancellations within 48 hours of the scheduled event are charged in full.

Pickup delivery and equipment

Our business and pickup location is 210 E. Michigan Avenue, Suite 102, Paw Paw, MI 49079. Our mailing address is PO Box 710, Mattawan, MI. Your written order specifies the fulfillment method, location, date, time, and service level. Provide accurate delivery access and an available contact when needed. Pickup does not include delivery, and food delivery does not automatically include setup, staffing, cleanup, or equipment collection. Any equipment loan, return deadline, collection fee, or late return charge must be disclosed and agreed in writing.

Allergies and safe handling

Tell us about food allergies and dietary needs before approving your order. We will discuss what we can reasonably provide; a special request is not accepted until we confirm it. Shared preparation areas or supplier ingredients may create cross-contact risks. Do not rely on a general menu description as an assurance that food is safe for a particular allergy.

Follow the storage, reheating, and serving instructions provided with your order. Tell us promptly about a problem so we can review it and discuss an appropriate resolution. Nothing in these terms excuses our responsibility to comply with applicable food-safety requirements.

Limited website license

We grant you a limited, nonexclusive, nontransferable permission to use the Site for lawful browsing, catering inquiries, order requests, and managing your own transaction. This permission does not transfer ownership of the Site, software, logos, photographs, or other protected materials. Any third-party software and marks remain subject to their owners’ rights.

Do not attempt unauthorized access, bypass access controls, introduce malicious code, interfere with Site operations, or access another customer’s information. Do not copy or redistribute protected Site content except as permitted by law or with the rights holder’s permission. We may restrict abusive or unauthorized use. Restricting Site access does not automatically cancel an accepted catering agreement or eliminate any applicable refund rights.

Third party services and interruptions

ChatGPT sign-in, email services, QuickBooks, and payment services may have separate terms and availability limits. We do not guarantee continuous Site availability. If an outage or error prevents submission, approval, or payment, contact us to arrange another supported method. Your booking status is established by our confirmation after estimate approval; an invoice or payment error does not change that status by itself.

Business account authorization

Only an authorized Creative Catering administrator may connect our business QuickBooks company or other business systems. Customers do not need to grant access to their own QuickBooks company to request catering. Revoking an integration may stop automated features; it does not automatically erase invoices, tax records, or records we must retain. Our Privacy Policy explains information handling.

Applicable law and customer rights

Michigan law governs these terms, subject to applicable federal law and any consumer protections that cannot lawfully be excluded. Contact us first with concerns so we can seek a practical resolution. These terms do not require arbitration or waive nonwaivable rights.

Which terms apply

A written event agreement may set additional or different terms for a specific order. If it conflicts with these general terms, the specific written agreement controls to the extent allowed by law. We may update these terms prospectively; changes do not retroactively alter an accepted order without agreement or another lawful basis. The Privacy Policy separately describes data practices.