Privacy Policy
Effective November 11, 2026
Creative Catering Services, Inc. operates Creative Catering Online Ordering. This policy explains how we handle information when you browse our Site, contact us, request catering, submit a meal selection, or use connected features. Contact us at catering@creativecateringservices.com or (269) 615-2904. Mailing address: PO Box 710, Mattawan, MI. Business and pickup location: 210 E. Michigan Avenue, Suite 102, Paw Paw, MI 49079.
Information you provide
We receive information you enter, including your name, organization, email address, phone number, event date, guest count, pickup or delivery details, menu selections, and messages. We also maintain quotes, order changes, approval records, invoices, and payment status associated with your request.
Allergy and dietary details may reveal sensitive information. Please provide only what we need to prepare and serve food, and use guest counts or dietary needs rather than guest names or medical histories. If you provide another person’s details, make sure you are authorized to do so. Do not enter card numbers, passwords, or government identification numbers in order notes or messages.
Information from the Site and providers
Hosting and connected services may process technical information such as IP address, browser or device information, page requests, timestamps, security logs, and delivery or transaction results. ChatGPT Sites provides traffic analytics. Signing in through ChatGPT may provide a verified user identifier, email address, and display name to the Site.
How we use information
We use information to respond to inquiries, prepare quotes, manage menu selections and availability, communicate about an event, obtain approvals, arrange fulfillment, issue invoices, reconcile payments, provide support, maintain business records, and protect the Site against misuse. We use dietary information to handle your food request and related communications.
Email and QuickBooks connections
When business email delivery is enabled, SMTP2GO processes recipient addresses and message content to send transactional messages, including meal-approval links. Our business mailbox may process replies. Keep approval links private because a link may allow its holder to view and approve a meal selection.
When QuickBooks integration is enabled, we send relevant customer and approved order information to Intuit QuickBooks for customer matching, invoicing, and payment reconciliation. We may retrieve customer matches, invoice details, payment records, and payment status needed for those purposes. QuickBooks-hosted payment pages handle payment entry under Intuit’s own terms and privacy notice. Do not submit payment credentials through our inquiry forms.
Who receives information
Information is available to authorized personnel and service providers who help operate our catering business and Site. Depending on the enabled features, these include hosting and database services through ChatGPT Sites and Cloudflare, SMTP2GO, our business email provider, and Intuit QuickBooks. They process information subject to their applicable agreements and privacy practices. Other websites linked from our Site have their own policies.
We may disclose information when required by applicable law or legal process, to respond to a valid governmental request, or where reasonably necessary to address fraud, security, or a legal claim. A business transfer involving customer information would be handled subject to applicable law and appropriate notice.
If you allow ad measurement, we use the OpenAI measurement pixel to measure visits, successful catering requests and menu PDF download clicks from our ChatGPT ads. The pixel uses browser identifiers and may match supported contact information using hashes generated in your browser. Our event calls include a saved request identifier, not message text, allergy details, payment information or an approval link. You can decline or change your choice using Ad measurement settings without affecting ordering.
Retention and protection
We keep customer records until you request deletion. You may request deletion by contacting catering@creativecateringservices.com. Some business or legal records may need to be retained to meet applicable obligations, as described under Your choices and requests.
We use safeguards appropriate to the information and our operations. No transmission or storage system can be guaranteed completely secure. Please contact us promptly if you believe an order, approval link, or account has been misused.
Your choices and requests
You may contact catering@creativecateringservices.com to request access to, correction of, or deletion of your information. We may ask for information to verify the request and your authority. We will handle requests as required by applicable law; some business or legal records may need to be retained. Requesting deletion may affect our ability to fulfill an active order.
We send transactional messages to administer your request or order. We may also send promotional emails. To stop receiving promotional emails, contact catering@creativecateringservices.com and ask to be removed from promotional mailings. Transactional messages about an active order may still be sent. Browser settings may control some cookies or local storage, but disabling them may affect Site features. Any additional legally required privacy choices will be described with the relevant controls.
Children and other people’s information
Our ordering service is intended for adults arranging catering and is not directed to children under 13. If you believe a child under 13 submitted personal information, contact us so we can review and address it. Customers should avoid submitting identifiable information about children or unnecessary guest health information.
Changes and contact
We may update this policy as the Site or our practices change. We will post the revised policy and effective date and provide additional notice when required by applicable law. Questions and privacy requests may be sent to catering@creativecateringservices.com or PO Box 710, Mattawan, MI.